M banking

Access all account information in one spot

It saves you money and time

A one-of-a-kind application compatible with both computers and phones

Supported by two operating systems

With our mobile application, you may utilize banking services every day in a comfortable and secure environment, access accounts, and pay while on the go. You can use our mobile app to view your accounts and make payments whenever and wherever you like, in complete safety.

• Access all account information in one spot - including transactional bills, savings, loans, and payment cards, anytime, anywhere.
• It saves you money and time – Zapad mBank is part of the digital bank service and is free— allowing you to make time for more important tasks;
• A one-of-a-kind application compatible with both computers and phones - allowing users to benefit from its features on either device;
• Supported by two operating systems: Android and iOS

ACTIVATION AND REACTIVATION OF MOBILE BANKING APPLICATION

1. STEP – signing documentation for Mobile Banking

You can activate the Mobile Banking service at the nearest Zapad banka branch by signing the Activation Request.After signing the documentation, your account manager will send you the codes you need to activate the application after its installation.

2. STEP – Downloading Zapad mBank application

Download the Zapad mBank application from the App store or Play store, depending on the operating system you are using.

After downloading the application, select the "Sign In" option.

3. STEP – entering pesonal codes

Within this screen, you need to enter two codes that will be sent to you by the Bank at the time of signing the "Mobile banking product activation request":

Identification code that you will receive by e-mail and
Activation code that you will receive via viber/sms message.

After entering the codes, click the "Confirm" button.

4. STEP – PIN creation

By confirming the codes, the form for entering the PIN code and confirming the PIN code opens.

5. STEP – Activation of the Mobile banking service

After confirming PIN code, you will use the created PIN code every time you activate Mobile Banking.

6. STEP – Access to the application through biometrics - fingerprint or face recognition ( „Finger print“ ili „Face ID“)

In addition to the option of log in the application with the PIN code, we also offer you the log in option with the biometrics ("fingerprint" or "facial recognition"). After you log in by PIN code, follow the steps:

A. Select the "settings and info" option

B. Enter your PIN code

C. Activate option „Fingerprint/Face recognition“

7. STEP – Account reactivation after incorrect PIN code entry

After entering the wrong PIN code three times consecutively, the Mobile Banking application will be blocked. To access the application again, you must:

contact your account manager and request new codes to access the application (identification and activation codes);
Repeat the activation procedure (steps 2. - 5.);

Frequently Asked Questions Regarding Mobile Application Usage

Minimal technical requirements:

To use Zapad mBank application, you must have internet connectivity on your mobile phone and utilize one of the following operating systems.
• iOS 9.0 or later,
• Android 4.2 (SDK17+) or later;
It is advised that users install operating system upgrades on their own devices on a regular basis in order to take advantage of all of the features provided by the program. In order to use it, the device must support the "Face ID" or fingerprint authorization feature.

Can several people use Zapad mBank mobile banking on the same device?

No, it is not feasible to register several users on the same mobile device.

Can Zapad mBank mobile banking be made with a foreign mobile number?

Yes

Can Zapad mBank mobile banking be used abroad?

Yes, all you need is an internet connection.

What happens if I switch mobile providers or change my phone number?

If your mobile phone number changes, you must notify the bank's branch office.
if you switch mobile operators and the mobile device remains same, there is no need to take any action.

What if my mobile phone is lost or stolen?

It is required to report the incident to the closest Bank branch office.

Is the mobile app safe?

The application provides safety when contracted for and used.
ensures safety when contracting for and using it.
• Identification is required for contracting services or changing mobile phone number;
• The application requires a PIN code to function;
• The application locks after three consecutive incorrect PIN code;
We remind you that the PIN is a secret number used for authentication and should not be shared to anybody.

Is it possible to use Zapad mBank mobile banking after unauthorized modifications to my phone, such as a "root" or "jailbreak" or other system modifications?

It is feasible, however keep in mind that certain application’s features may not work properly.

What steps should I take if I am unable to access Zapad mBank mobile banking due to incorrect PIN entry or to activate the mobile app on another device?

If your mobile application is locked because you entered the wrong PIN multiple times in a row or if you wish to activate it on a different device, contact the Bank to get new registration codes.

If you have any questions about contracting or using Zapad mBank's mobile applications, please contact us:

• via the website,
• personal banker,
• or the closest branch office.

Zapad mBank

Frequently Asked Questions Regarding Mobile Application Usage

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